Solutions Architect · DevOps & Cloud Infrastructure
Download printable PDF · Diemen, Netherlands · mohamedayman@hotmail.com · LinkedIn · GitHub
Profile
Solutions-focused infrastructure engineer with 10+ years across Linux/Unix, infrastructure automation, and enterprise cloud delivery. I pair deep, hands-on product knowledge — earned architecting deployments and owning the hardest escalations — with the ability to design solutions and translate customer needs into working architecture. Strongest with Linux, Ansible/AAP, Terraform, OpenShift, and Kubernetes across AWS, Azure, GCP, and Oracle Cloud. I’ve architected multi-cloud platforms, led on-prem-to-cloud migrations, and served as the trusted technical authority for enterprise customers on the products I support. Red Hat Certified Architect (RHCA) working toward a Solutions Architect path.
Highlights
- Architected and automated a multi-cloud Terraform Enterprise platform across AWS, Azure, and GCP at IBM.
- Trusted technical authority for enterprise customers on Terraform Enterprise, Bitbucket, and Bamboo — advising on architecture, best practice, and product direction.
- Led on-prem → Oracle Cloud migrations across EMEA, bringing Terraform and Ansible into delivery.
- Implemented enterprise engineered systems — Exadata, SuperCluster, PCA, ZFSSA — at customers across the region.
- Red Hat Certified Architect (RHCA) plus Terraform, OpenShift, Kubernetes, and Ansible/AAP (EX374) specialist certifications.
- Multi-cloud, hands-on across AWS, GCP, Azure, and OCI.
Core Skills
Cloud Platforms AWS · Google Cloud Platform · Microsoft Azure · Oracle Cloud Infrastructure
Solution Design & Delivery Solution architecture · Multi-cloud design · Migration planning & delivery · Technical pre-sales & solution scoping · Customer enablement · Requirements → architecture translation
Infrastructure as Code & Automation Terraform · Terraform Enterprise · Ansible · Ansible Automation Platform (AAP) · Execution Environments · Shell scripting · GitOps
Containers & Orchestration Kubernetes · Docker · OpenShift
CI/CD & DevTools GitHub Actions · Bitbucket · Bamboo · Continuous integration & delivery pipelines
Operating Systems Red Hat Enterprise Linux · CentOS · Ubuntu · Fedora · Solaris · AIX · HP-UX
Networking & Monitoring TCP/IP · MPLS · Cisco routing & switching · HP OpenView · Oracle OpsCenter
Ways of Working Agile delivery · Incident & escalation management · Technical mentoring · Documentation & KB authoring
Experience
Senior Terraform Support Engineer — IBM
October 2025 – Present · Amsterdam
- Architected and automated the multi-cloud deployment of Terraform Enterprise across AWS, Azure, and GCP.
- Primary technical authority for key enterprise clients on Terraform Enterprise infrastructure and architecture.
- Advise customers on deployment design and best practice while keeping internal runbooks current.
- Sustained an NPS above 85% as a measure of customer trust.
Senior DevTools Support Engineer — Atlassian
March 2022 – September 2025 · Amsterdam Promoted from DevTools Support Engineer (Mar 2023)
- Deep product authority across Bitbucket and Bamboo as a dual-product engineer, owning the most complex, high-impact enterprise cases.
- Acted as internal escalation engineer, partnering with Tier 3 and Engineering to resolve critical architectural issues.
- Advised customers on CI/CD pipeline design and DevTools best practice.
- Built training material, internal docs, and customer-facing KB articles to scale product knowledge across teams.
- Fed recurring customer insight back into product and problem-management to improve stability and reduce future issues.
- Participated in 24/7 on-call rotations for critical customer issues.
Principal Technical Support Engineer — Dell RSA
January 2021 – February 2022 · Cairo
- Owned the highest-severity escalations end to end; ran root-cause analysis and designed preventive fixes.
- Validated new product patches and features in lab before release.
- Contributed to global technical gap analysis and mentored junior engineers.
- Partnered with account teams on technical pre- and post-sales engineering.
Senior Delivery / Implementation Engineer — Oracle (Advanced Customer Support)
November 2017 – December 2020 · Egypt
- Led several on-prem → Oracle Cloud migration projects from design through delivery.
- Brought DevOps tooling into ACS delivery — Terraform, Ansible, and automation scripts.
- Implemented Exadata, SuperCluster, PCA, and ZFSSA at customers across the EMEA region.
- Identified automation and cloud-service opportunities aligned to customer roadmaps, scoping the right technical fit.
- Improved delivery margin by shortening project timelines without compromising quality.
Senior Systems Engineer — Vodafone Egypt
August 2014 – November 2017 Promoted from Systems Engineer (Jan 2016)
- Designed and ran virtualised environments on Oracle T5 and IBM Power7 with HA at both VM and physical layer.
- Tuned Solaris/RHEL + Oracle DB performance with HP OpenView and OpsCenter; applied ZFS pool/filesystem best practices.
- Led UNIX-side delivery of Billing, CRM provisioning, WAS, IVRDB upgrades, DR drills, and online SAN/storage migrations (CX3 → VNX).
- Supported 200+ servers in a 24x7 data center on RHEL, Sun Solaris, and Exadata.
- Hands-on hardware ops alongside software work: part replacement, server installations, and cabling.
Linux System Administrator — 4GTSS
March 2013 – August 2014 · Cairo
- Administered Number Portability (NPG) systems across RHEL, Ubuntu, Fedora, CentOS, and Solaris in six countries (Bahrain, Qatar, Kuwait, Sudan, Tunisia, Tanzania).
- Worked across Django, Celery, RabbitMQ, and MySQL Galera.
Network Management Solutions Engineer — Orange
January 2012 – March 2013
- Migrated multi-vendor servers, routers, and switches from World Trade Center to the October site.
- Worked across Alcatel Evolution/G2 and Motorola BSCs over IP/MPLS and ATM core networks.
- Supported a 12-site interconnect spanning RXCDRs, soft switches, MSCs, BSCs, HLRs, and OMCs.
Selected Projects
- Containerized AAP 2.6 home lab — Built an all-in-one containerized Ansible Automation Platform deployment on a Proxmox lab (subscription manifest, private registry service account, execution environments) as a live environment for developing and testing automation.
- This site — A Hugo blog deployed to GitHub Pages via GitHub Actions, documenting hands-on DevOps and certification work. moabdelbaset.github.io
- Public engineering board — Track work and learning in the open using GitHub Projects, seeded programmatically.
Education
- MBA, Digital Transformation — Ecole Supérieure Libre des Sciences Commerciales (ESLSCA), Paris · 2023
- B.Sc., Electrical, Electronics & Communications Engineering — Arab Academy for Science and Technology, Cairo · 2006 – 2011
Certifications
Infrastructure as Code & Automation
- Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform (EX374) · 2026
- HashiCorp Certified: Terraform Associate
- Red Hat Certified Specialist in Automation with Ansible
Kubernetes, Containers & Orchestration
- Red Hat Certified Specialist in OpenShift Administration
- Red Hat Certified Specialist in Containers and Kubernetes
- Docker Certified Associate
Red Hat / Linux
- Red Hat Certified Architect (RHCA)
- Red Hat Certified Engineer (RHCE)
- Red Hat Certified System Administrator (2023)
- Red Hat Certified Virtualization Administrator
- Red Hat Certificate of Expertise — System Monitoring & Performance Tuning
- Red Hat Certificate of Expertise — Clustering & Storage Management
- Red Hat Certificate of Expertise — Server Hardening
- Red Hat Certificate of Expertise — Deployment & System Management
Cloud
- AWS Certified Solutions Architect – Associate
- Oracle Cloud Infrastructure 2018 Certified Associate Architect
- Oracle Cloud Infrastructure Classic 2018 Certified Associate Architect
- Oracle Cloud Infrastructure 2019 Cloud Operations Associate
Virtualization & Storage
- VMware Certified Professional 6.5 — Data Center Virtualization
- Veritas Certified Storage Foundation for Unix 6.1 Administration
- Oracle Solaris 11 Advanced System Administrator
- Oracle Solaris 11 System Administrator
Networking & Service Management
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Associate Security (CCNA Security)
- ITIL v3 Foundation
Databases
- MongoDB Certified DBA Associate
Languages
- English — Full professional
- Dutch — Limited working