Mohamed Ayman Abdelbaset

DevOps Engineer — Infrastructure & Automation

Diemen, Netherlands · mohamedayman@hotmail.com · LinkedIn · GitHub

Profile

DevOps engineer with 10+ years across Linux/Unix administration, infrastructure automation, and senior support engineering. Strongest with Linux, Ansible, Terraform, and troubleshooting hard problems in production environments. Most of my career has been in senior and principal support engineering roles — owning messy escalations, writing the runbooks, and pushing fixes back into the products I support. Comfortable with Kubernetes, OpenShift, and multi-cloud work across AWS, GCP, Azure, and Oracle Cloud.

Highlights

  • 10+ years in Linux administration, infrastructure automation, and senior support engineering
  • Architected and automated the multi-cloud Terraform Enterprise deployment across AWS, Azure, and GCP at IBM
  • Multi-cloud hands-on across AWS, GCP, Azure, and OCI
  • Sustained NPS above 85% across senior support roles at IBM and Atlassian
  • Led on-prem → Oracle Cloud migrations at Oracle ACS across EMEA
  • Supported 200+ servers in 24x7 telecom and enterprise data centers

Core Skills

Cloud Platforms AWS · Google Cloud Platform · Microsoft Azure · Oracle Cloud Infrastructure

Infrastructure as Code & Automation Terraform · Terraform Enterprise · Ansible · Shell scripting · Process automation

Containers & Orchestration Kubernetes · Docker · OpenShift

CI/CD & DevTools Bitbucket · Bamboo · Continuous integration & delivery pipelines

Operating Systems Red Hat Enterprise Linux · CentOS · Ubuntu · Fedora · Solaris · AIX · HP-UX

Networking & Monitoring TCP/IP · MPLS · Cisco routing & switching · HP OpenView · Oracle OpsCenter

Ways of Working Agile delivery · Incident & escalation management · Technical mentoring · Documentation & KB authoring

Experience

Senior Terraform Support Engineer — IBM

October 2025 – Present · Amsterdam

  • Architected and automated the multi-cloud deployment of Terraform Enterprise across AWS, Azure, and GCP.
  • Primary technical point of contact for key enterprise clients on Terraform Enterprise infrastructure.
  • Drive accurate, fast issue resolution while documenting each case to keep internal runbooks current.
  • Sustained an NPS above 85%.

Senior DevTools Support Engineer — Atlassian

March 2022 – September 2025 · Amsterdam Promoted from DevTools Support Engineer (Mar 2023)

  • Owned complex, high-impact tickets across Bitbucket and Bamboo as a dual-product engineer.
  • Acted as internal escalation engineer, partnering with Tier 3 and Engineering on critical issues.
  • Closed ~2 tickets/day sustainably while holding NPS above 80% and CSAT above 85%.
  • Built training materials, internal docs, customer-facing KB articles, and self-paced training videos to improve onboarding and resolution time.
  • Surfaced recurring issues into problem-management to reduce ticket volume and improve product stability.
  • Closed the loop with product development by feeding customer insight back into the roadmap.
  • Participated in 24/7 on-call rotations for critical customer issues.

Principal Technical Support Engineer — Dell RSA

January 2021 – February 2022 · Cairo

  • Owned the highest-severity escalations; ran RCAs and recommended preventive fixes.
  • Validated new product patches and features in lab before release.
  • Contributed to global technical gap analysis; mentored junior engineers via classroom and on-the-job training.
  • Partnered with sales and account management on pre- and post-sales engineering work.

Senior Advanced Customer Support Engineer — Oracle

November 2017 – December 2020 · Egypt

  • Led several on-prem → Oracle Cloud migration projects.
  • Brought DevOps tooling into ACS delivery — Terraform, Ansible, and automation scripts.
  • Implemented Exadata, SuperCluster, PCA, and ZFSSA at customers across the EMEA region.
  • Drove a 20% lift in sales leads by surfacing new services that fit customer roadmaps.
  • Improved delivery margin by shortening project timelines without compromising quality.

Senior Systems Engineer — Vodafone Egypt

August 2014 – November 2017 Promoted from Systems Engineer (Jan 2016)

  • Designed and ran virtualised environments on Oracle T5 and IBM Power7 with HA at both VM and physical layer.
  • Tuned Solaris/RHEL + Oracle DB performance with HP OpenView and OpsCenter; applied ZFS pool/filesystem best practices.
  • Led UNIX-side delivery of Billing, CRM provisioning, WAS, IVRDB upgrades, DR drills, and online SAN/storage migrations (CX3 → VNX).
  • Supported 200+ servers in a 24x7 data center on RHEL, Sun Solaris, and Exadata — patching, performance monitoring, and crash/slow-performance analysis.
  • Hands-on hardware ops alongside software work: replacing faulty parts, server installations, and cabling.
  • 24/7 production support across Solaris, AIX, HP-UX, and RHEL.

Linux System Administrator — 4GTSS

March 2013 – August 2014 · Cairo

  • Administered Number Portability (NPG) systems across RHEL, Ubuntu, Fedora, CentOS, and Solaris in six countries (Bahrain, Qatar, Kuwait, Sudan, Tunisia, Tanzania).
  • Worked across Django, Celery, RabbitMQ, and MySQL Galera.

Network Management Solutions Engineer — Orange

January 2012 – March 2013

  • Migrated multi-vendor servers, routers, and switches from World Trade Center to the October site.
  • Worked across Alcatel Evolution/G2 and Motorola BSCs over IP/MPLS and ATM core networks.
  • Supported a 12-site interconnect spanning RXCDRs, soft switches, MSCs, BSCs, HLRs, and OMCs.

Education

  • MBA, Digital Transformation — Ecole Supérieure Libre des Sciences Commerciales (ESLSCA), Paris · 2023
  • B.Sc., Electrical, Electronics & Communications Engineering — Arab Academy for Science and Technology, Cairo · 2006 – 2011

Certifications

Cloud

  • AWS Certified Solutions Architect – Associate
  • Oracle Cloud Infrastructure 2018 Certified Associate Architect
  • Oracle Cloud Infrastructure Classic 2018 Certified Associate Architect
  • Oracle Cloud Infrastructure 2019 Cloud Operations Associate

Kubernetes, Containers & Orchestration

  • Red Hat Certified Specialist in Containers and Kubernetes
  • Red Hat Certified Specialist in OpenShift Administration
  • Docker Certified Associate

Infrastructure as Code & Automation

  • HashiCorp Certified: Terraform Associate
  • Red Hat Certified Specialist in Automation with Ansible

Red Hat / Linux

  • Red Hat Certified Architect (RHCA)
  • Red Hat Certified Engineer (RHCE)
  • Red Hat Certified System Administrator (2023)
  • Red Hat Certified Virtualization Administrator
  • Red Hat Certificate of Expertise — System Monitoring & Performance Tuning
  • Red Hat Certificate of Expertise — Clustering & Storage Management
  • Red Hat Certificate of Expertise — Server Hardening
  • Red Hat Certificate of Expertise — Deployment & System Management

Virtualization & Storage

  • VMware Certified Professional 6.5 — Data Center Virtualization
  • Veritas Certified Storage Foundation for Unix 6.1 Administration
  • Oracle Solaris 11 Advanced System Administrator
  • Oracle Solaris 11 System Administrator

Networking & Service Management

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Associate Security (CCNA Security)
  • ITIL v3 Foundation

Databases

  • MongoDB Certified DBA Associate

Languages

  • English — Full professional
  • Dutch — Limited working